Frequently Asked Questions

A session typically involves an assessment of your condition, manual techniques to improve mobility and flexibility, individualized exercises and activities to help you reach your goals, education on how to prevent further injury or pain, and instruction on proper posture and body mechanics. You are one-on-one with a licensed physical therapist, every visit.

No. Hawaii has unrestricted direct access to physical therapy, which means you can see a licensed physical therapist for evaluation and treatment without a physician’s referral. If your physician has already written you one, bring it. See Patient Resources for the form.

Dress in comfortable, loose clothing that lets you move easily and does not restrict circulation. Depending on your condition, your physical therapist may also recommend special shoes or a brace. Bring any paperwork related to your medical history, including x-rays, ultrasounds and doctor’s notes.

Yes. Arrive well-rested, so you can give the session your full attention and energy. It also helps to keep track of how much pain medication, if any, you take before the appointment, so your physical therapist can adjust the intensity of treatment accordingly.

Sessions typically last 30 to 60 minutes, depending on your condition and the types of techniques used. Your physical therapist will give you an estimate when you first arrive for your appointment.

Yes. Your physical therapist may provide specific exercise recommendations for you to try in between visits, which helps speed up your recovery and progress faster toward your goals. Follow them carefully, and always check with your PT before starting a new exercise program if you have questions.

Your physical therapist is available to answer questions or concerns about your treatment plan before and after each visit. You can also contact the clinic directly at (808) 597-1555 for further assistance. We want you to get the most out of every session.

It depends on your insurance plan. Most plans cover some or all of the costs associated with physical therapy, but you should check with your provider to determine your coverage and any associated fees.

The frequency of visits depends on your individual goals and condition, but typically it is recommended that patients attend 2 to 3 times per week for a minimum of 4 to 6 weeks to maximize results. Your therapist will give you more detail at your initial appointment.

Every person’s situation is unique, so the amount of time needed to reach your goals varies. With commitment and dedication from both you and your physical therapist, you can expect to start seeing results within a few weeks. The more positive lifestyle changes you make, the faster your progress will be.

Yes. Your physical therapist is there to discuss any concerns or questions you have about your condition or your treatment plan. Do not hesitate to bring up anything that comes up over the course of therapy.

Tell your therapist. If at any point during a session you feel increased pain, say so, and they can adjust the intensity or the technique as necessary. Your therapist works with you to make sure treatment stays comfortable and effective.

Your physical therapist will give you guidance on when it is appropriate to stop attending, based on your progress, your goals and your overall health status. Listen to your therapist and continue with treatment until they feel you are ready to move on.

Usually it covers only a portion of your current balance. We expect the rest to be paid by your insurance carrier. You are ultimately responsible for your balance if your insurance does not cover it. If your insurance ends up covering more than expected and you overpaid us, we issue you a reimbursement.

A co-payment is a set dollar amount, determined by your insurance plan, that is due at each visit. For example, if your insurance plan requires a $15.00 co-pay, that amount is due each time you come in for therapy.

An estimated co-pay is a percentage, determined by your insurance plan, that you are responsible for once the insurance company has processed your claim. For example, if your coverage is 80/20, you are responsible for 20% of the allowed charges. It is called an estimate because the final amount is undetermined until your insurance processes the claim.